kingbee's Profile

Apple Stores do not hire sales people, they hire clerks. That has been my experience at both Denver, CO stores on about 10 visits. A sales person helps you make a buying decision, a clerk just rings you out when you find what you want. I am not calling for a hard sell, just some basic customer service. I was at the Cherry Creek store this past week, and no one ever even said hello to my wife and we were there for 45 minutes. I hope they were not assuming since I was already a user and appeared to know what I was doing that did not require a greeting? What ever happened to greeting customers and making them feel welcome? I use to sell cameras for a local camera chain, not on commision, and still we helped our customers. The Apple stores offer very poor customer service and I see no reason why anyone would feel compelled to buy anything there. They seem not to care if you are there or not. A simple "Hello, how are you doing?" maybe add " Can I help you find anything in particular?" If the answer is no, just let the customer know that your name is Joe and let me know if you have any questions/need any help. This hands off approach really is bad. Yopu have a retail store to sell product, not display items. I wonder how many people might really go in there intending to buy something, and walk out after 5 or 10 minutes? If I were a potential switcher, I might not ever even consider a Mac after such an experience. I plan on taking my mini DV the next time I go, in an attempt to document howmany people walk in and out with no service. As an Apple fanatic, this poor retail experience really upsets me. They have a wonderful OS, but they sure can not run an effective retail operation. I am really sad to see this is not just a local issue.